Is your focus on prospecting for new leads, managing existing customer relationships, dealing with service requests - or all three?.Which employees will use the CRM software?.
To help you choose the right CRM software for your business, identify what you want the software to be able to do and how you plan to use it. CRM software does this by helping you keep track of every contact you have with the customer (or potential customer) and everything you know about them.ĬRM software can be particularly helpful for larger businesses - where many different employees come into contact with each customer - and for small businesses which need to keep track of large numbers of customers and prospects. HubSpot | Free version | Popular free tool offers plenty of functionality Best for power users:įreshsales | £12 - £55 per month (free version available) | Family of powerful tools for growing businesses What CRM software can do for your businessĬRM software recognises that the more you know about your customers, the easier it is to sell to them and strengthen the relationship. Zendesk | £15 - £79 per user per month (free trial available) | Strong customer support offering Best free package: Pipedrive | £14.90 - £79.90 per user per month (free 14-day trial) | Optional lead generation tools add real strength Best for customer service: | £8.50 - £20 per user per month (free version available) | Straightforward sales-focused CRM Best for sales:
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